If you’re not satisfied with the quality of the products you received get in touch within 30 days of receiving the item and we’ll do everything we can to investigate and find a solution.
If the print-on-demand quality assurance team validate your claim, they will be happy to send a complimentary replacement order to your customer as quickly as possible.
If you receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product. Should you want to submit a new order, we will cover the costs of the new order.
For packages lost in transit, please get in touch with us within 30 days from the estimated delivery date. We’ll be happy to send a replacement order on your behalf.
If there is not an issue with the product but you wish to return it for other reasons, our Print on Demand company currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order.
Wrong Address
If you provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Rejected by the Recipient
If you reject the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
Unclaimed
If you are not able to receive their order at the address, the shipments may be available for pick up at your local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).
Contact us at admin@beingmore.org.uk for questions related to refunds and returns.